Community Candle Supply is dedicated to providing high quality candle supplies, soap supplies, and canning jars at low prices. We pride ourselves on our fast shipping and we welcome customer pick-ups at our Pelham, Alabama location. We are centrally located near I-65, and have many customers that visit us from all over Alabama, Tennessee, Mississippi, Georgia, and Florida. If you are in the area, please stop by to meet us!
We carry Wax, Wicks, Fragrances, Candle Containers, Canning Jars, Candle making dyes, Base Oils for soap making, Melt and Pour Soap, Lotion Base, Foaming Bath Butter, Air Freshener supplies and more, all at wholesale prices!
HOURS OF OPERATION: Our office hours are 8:00 to 4 pm Central Time. We will always do our best to answer the phone during these hours. Please be assured that if you leave a message during business hours we will return your phone call the same day. On occasion (but very rarely) we may be closed on a weekday. We will always notify our clients of a planned absence via email in advance. Please read our emails if you are planning a pick-up or place time-sensitive orders.
PICK-UPS: We recommend placing your order for pick up at least 24 business hours in advance of your planned pick-up. In addition, it is preferred that in the "Additional Information" section of your order that you indicate the day and time of your planned pick-up. For pick-up orders with less than 24 hours lead-time, it's recommended that you email firstname.lastname@example.org or call 205-624-4445 to confirm that your order will be ready.
SHIPPING INFORMATION: We make every effort to ship orders on the same day or the day after they are received. We ship via FedEx and US Priority Mail, depending on which is more affordable given the distance and weight of the package. Please allow 2-4 business days to receive your order. We do not and cannot offer any guarantees of delivery time and ask that you plan accordingly. Once tracking data indicates items have been delivered to the address provided for your shipment, Community Candle Supply is not responsible for any lost or stolen packages or the associated shipping charges. PLEASE NOTE: All shipping is conducted via FedEx or US Mail. We will no longer ship anything via UPS, nor will we use ANY recipient's account number for shipping. There are absolutely no exceptions to this.
RETURN POLICY/DAMAGED SHIPMENTS: Please review your items carefully upon receipt. If a shipment is damaged, you must notify us of the damage within two business days and you are required to retain the original packaging and damaged items so that we can file a claim with our shipper.
Items may be returned within 30 business days in their original, unopened condition WITH THE EXCEPTION OF FRAGRANCE OILS AND WAX. We do not accept returns on fragrance oils or candle wax unless there is a manufacturers recall, so we recommend that you conduct product testing prior to purchasing larger volumes. We do not reimburse for or pay for return postage or shipping. There will be a 15% re-stocking fee for returned merchandise. All returns must be approved by Community Candle Supply.
DISCLAIMER: Community Candle Supply does not offer/sell finished products. We offer supplies purchased from manufacturers for resale for use in finished products. Product names, brands, and other trademarks or trade names featured or referred to by Community Candle Supply are the property of their respective holders. These holders are not affiliated in any way with Community Candle Supply, our products, or our website, nor do they sponsor or endorse our products or materials. The use of these trademarks or trade names in no way indicates a relationship between Community Candle Supply and the holders and is used only as descriptive identification to convey the aroma being purchased. Every effort has been made to properly identify and attribute trademarks or trade names to their respective owners wherever possible and/or practical.